Job Description
• Review and analyze Call Center performance indicators, preparing clear reports and insights on key operational metrics.
• Create and deliver management reports, dashboards, and compliance indicators based on the assigned processes and the internal work plan.
• Conduct periodic evaluations of critical variables to support decision-making and service improvement.
• Participate in client-requested training sessions and provide support related to data interpretation or reporting.
Job Requirements
• Student or graduate in Systems Engineering, Telecommunications, Business Administration, or a related field.
• At least 1 year of experience in a similar analytics or reporting role.
• Strong knowledge of Microsoft Office, especially Excel.
• Experience working with databases and SQL.
About Company:
At Rizaries, we thrive on innovation and a commitment to excellence across diverse sectors.
We welcome ambitious individuals who are passionate about growth, collaboration, and
contributing their skills to projects that shape the future.